FREQUENTLY ASKED QUESTIONS 

How do I care for my cutters?

* Wash cutters with clean soapy water or wipe them with wet cloth

* Avoid bending cutters and store them in a box when not use

* Avoid storing cutter under direct sunlight

* Do not place cutter into dishwasher or oven While our cutters are designed to be durable and strong, any excessive force will damage the product's integrity

How do I stop clay sticking to my cutter?

Ensure the clay is rolled to a thickness of approximately 2.5 - 3mm, as the cutters are specifically designed for this thickness. Make sure the clay is well-rolled and adheres to your work surface. Before using the cutters, apply a light dusting of baby powder or cornflour to the clay.

Where is my order?

All packages will be dispatched within 3 business days. Onceyour package has been sent out, you will receive an email containing the tracking number. Alternatively, you can check your order status by logging into your account. If your package has not been dispatched within this timeframe, please email us your order details, and we will gladly assist you.

What if my order gets lost?

Kindly email us your order details, and we'll be happy to assist you.

Where do you ship to?

Please refer to "Shipping Info" for the latest information.

For any additional inquiries, please reach out via email at [email protected].